fruz with procedures

yeah...there are endless forms to fill, procedures to follow. but there is definitely a lack of information out there that lists the procedures for people to inform themselves to plan to work out the procedures and form filling process, and appointments with the neccesary people.

usually such procedures and stuffs can be only completed during working hours.

one such example is the medical social services. on one hand such a service is said to be for the needy, or people who needs financial assistance. yet there are not much info on such to allow people to walk through it easily. there is a lack of a 'roadmap' thingy to allow people to understand how to work towards such assistance. in addition, such things usually involve a long queue, and many days of waiting, with a minimum waiting of 2 days. and even in the enquiries counter, there is a queue that requires waiting of a minimum of 1 hour. and even if you are first in the queue the process is bloody long that takes even about 30min before you are 'passed' around to start your enquires. And the best part? the Ultimate part is that when you are at the counter to ask them questions, they tell you that they are not able to giver you answers as they need the social worker to speak with you personally, who can then give you your answers!

you can't say they do not have such info, as they do have a counter on such. but seriously, it would be much easier if all these are documented on the web, on a pamphlet given to the patient's family upon admission etc. thus you can't help but wonder, if the lack of information and awareness and the lack of resources placed in this area is done intentionally.